Refund & Returns Policy

At Shoalhaven Motorcycle Rides (SMR), all merchandise is made to order once your purchase has been placed.

Because each item is produced specifically for your order, we do not offer refunds, returns or exchanges for change of mind.

Made-to-Order Products

All SMR merchandise is produced after an order is received.

For this reason, we cannot offer a refund, return or exchange if you:

• Change your mind

• Order the incorrect size

• Choose the incorrect colour or design

• Decide you no longer want the product

• Enter incorrect information when placing your order

• Find the product cheaper elsewhere

Please carefully check all product details, sizing, colours, quantities and delivery information before completing your purchase.

Once an order has entered production, it cannot normally be changed or cancelled.

Incorrect Size

Customers are responsible for selecting the correct size before ordering.

As our products are made to order, we do not offer refunds or exchanges where the incorrect size has been selected by the customer.

Please refer to the relevant sizing information provided on the product page before purchasing.

Faulty, Damaged or Incorrect Items

If the product you receive is faulty, damaged, incorrectly printed, or different from what you ordered, please contact Shoalhaven Motorcycle Rides as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging where relevant

We may require additional information or photographs so the issue can be assessed.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded.

If a product has a major problem, you may be entitled to choose a refund or replacement.

For minor problems, we may be entitled to provide an appropriate remedy within a reasonable period.

Our no-change-of-mind policy does not affect your statutory rights where a product is faulty, unsafe, significantly different from its description, or otherwise fails to meet the consumer guarantees under Australian Consumer Law.

Returns

Please contact Shoalhaven Motorcycle Rides before returning any product.

Do not return an item without first receiving return instructions from us.

Proof of purchase may be required.

Where a product is confirmed to be faulty or otherwise covered by Australian Consumer Law, reasonable return postage costs will be handled as required by law.

Order Cancellations

Because products are made to order, please contact us immediately if you need to cancel an order.

If production has already commenced, we may be unable to cancel or modify the order.

Cancellation requests are not guaranteed once an order has been submitted for production.

Refund Processing

Where a refund is approved, it will generally be returned to the original payment method used when placing the order.

Processing times may vary depending on your bank or payment provider.

Contact Us

If there is a problem with your order, please contact Shoalhaven Motorcycle Rides through our website or social media pages.

Please include your order number and details of the issue so we can assist you as quickly as possible.

Thank you for supporting Shoalhaven Motorcycle Rides and the Shoalhaven motorcycle community.