Shipping Policy

Thank you for supporting Shoalhaven Motorcycle Rides (SMR). We aim to get your order packed and on its way as quickly as possible.

Order Processing

Orders are generally processed within 2–5 business days after your order has been placed.

Some SMR merchandise may be made to order or produced through one of our printing or fulfilment partners. These products may require additional production time before they are shipped.

Orders are not normally processed or shipped on weekends or public holidays.

Shipping Within Australia

We currently ship throughout Australia.

Shipping costs are calculated and displayed at checkout before payment is completed.

Estimated delivery times after dispatch are generally:

Metro areas: 2–7 business days
Regional and rural areas: 3–10 business days

These delivery times are estimates only and may vary depending on the courier, destination, public holidays, weather, or other circumstances outside our control.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your dispatch notification.

Incorrect Shipping Details

Customers are responsible for ensuring that their delivery address and contact information are correct when placing an order.

If you notice an error in your shipping details, please contact Shoalhaven Motorcycle Rides as soon as possible.

If an order has already been dispatched, we may not be able to change the delivery address. Additional shipping charges may apply if an order needs to be resent.

Lost or Delayed Orders

If your order appears to be significantly delayed or your tracking information has not updated for an extended period, please contact us and we will assist where possible.

Once an order has been handed to the shipping provider, delivery delays may be outside our direct control. However, we will assist with enquiries or claims where appropriate.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
A description of the issue
Photos of the damaged item
Photos of the packaging where possible

We will review the issue and work with you to determine an appropriate solution.

Multiple Shipments

If your order contains multiple products, items may occasionally be shipped separately, particularly where different products are supplied by different fulfilment partners.

You will not be charged additional shipping unless this was clearly stated when placing your order.

International Shipping

Shoalhaven Motorcycle Rides currently primarily services customers within Australia.

If international shipping is available for a particular product, the available shipping options and costs will be shown at checkout.

International customers may be responsible for any customs duties, taxes, or import charges imposed by their country.

Contact Us

If you have any questions regarding an order or delivery, please contact Shoalhaven Motorcycle Rides through our website or social media pages.

We appreciate your support of SMR and the Shoalhaven motorcycle community.